Application is stuck on the loading screen
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1 Postserleath
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1 posts
Premium
18 Posts
#1
8/9/2023
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#1
8/9/2023
PocketWaffle
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18 Posts
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5 Posts
#2
8/12/2023
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#2
8/12/2023
xenders59
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3 Posts
#3
8/14/2023
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#3
8/14/2023
sable9944
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PLITCH Team
43 Posts
#4
8/18/2023
I am not sure how did it got there, but it breaks our client and we cannot push an official update for that as the fix would break it for others.
In the meantime, until the version gets full release and support, we have a fix that requires some fiddling around with files.
1. Please open the installation folder of PLITCH and go to the following directory: \resources\app.asar.unpacked\assets\native_module
By default it is: C:\Program Files\PLITCH\resources\app.asar.unpacked\assets\native_module
2. Rename the PlitchAddon.node file to something else.
3. Download the file from here: https://plitchcdn.azureedge.net/downloads/PlitchAddon.node
4. Copy the downloaded file, to the directory.
5. Run PLITCH Client.
That should help if the issue was the runtime for you.
If it doesn't please run the PLITCH Utilities tool and turn on detailed logging.
Then run PLITCH again and leave it on for a couple of minutes.
Then send us the generated log.txt file as an attachment to a support ticket.
If possible, please include this as well:
1) Go to your Windows system installation folder (usually "C:\Windows\System32").
2) For the two files "vcruntime140.dll" and "msvcp140.dll" inside that folder, right click the file > Properties > Details.
3) Send us the "File version" displayed for each file.
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0
#4
8/18/2023
pietrasman
PLITCH Team
43 PostsI am not sure how did it got there, but it breaks our client and we cannot push an official update for that as the fix would break it for others.
In the meantime, until the version gets full release and support, we have a fix that requires some fiddling around with files.
1. Please open the installation folder of PLITCH and go to the following directory: \resources\app.asar.unpacked\assets\native_module
By default it is: C:\Program Files\PLITCH\resources\app.asar.unpacked\assets\native_module
2. Rename the PlitchAddon.node file to something else.
3. Download the file from here: https://plitchcdn.azureedge.net/downloads/PlitchAddon.node
4. Copy the downloaded file, to the directory.
5. Run PLITCH Client.
That should help if the issue was the runtime for you.
If it doesn't please run the PLITCH Utilities tool and turn on detailed logging.
Then run PLITCH again and leave it on for a couple of minutes.
Then send us the generated log.txt file as an attachment to a support ticket.
If possible, please include this as well:
1) Go to your Windows system installation folder (usually "C:\Windows\System32").
2) For the two files "vcruntime140.dll" and "msvcp140.dll" inside that folder, right click the file > Properties > Details.
3) Send us the "File version" displayed for each file.
0
0