plitch stuck on loading screen
Basic
40 Postsgreg the leg
Basic
40 posts
PLITCH Team
10439 Posts
#1
8/16/2023
0
0
#1
8/16/2023
Matze500
PLITCH Team
10439 Posts
0
0
Premium
2 Posts
#2
8/16/2023
0
0
#2
8/16/2023
pjb1
Premium
2 Posts
0
0
PLITCH Team
43 Posts
#3
8/18/2023
I am not sure how did it got there, but it breaks our client and we cannot push an official update for that as the fix would break it for others.
In the meantime, until the version gets full release and support, we have a fix that requires some fiddling around with files.
1. Please open the installation folder of PLITCH and go to the following directory: \resources\app.asar.unpacked\assets\native_module
By default it is: C:\Program Files\PLITCH\resources\app.asar.unpacked\assets\native_module
2. Rename the PlitchAddon.node file to something else.
3. Download the file from here: https://plitchcdn.azureedge.net/downloads/PlitchAddon.node
4. Copy the downloaded file, to the directory.
5. Run PLITCH Client.
That should help if the issue was the runtime for you.
If it doesn't please run the PLITCH Utilities tool and turn on detailed logging.
Then run PLITCH again and leave it on for a couple of minutes.
Then send us the generated log.txt file as an attachment to a support ticket.
If possible, please include this as well:
1) Go to your Windows system installation folder (usually "C:\Windows\System32").
2) For the two files "vcruntime140.dll" and "msvcp140.dll" inside that folder, right click the file > Properties > Details.
3) Send us the "File version" displayed for each file.
0
0
#3
8/18/2023
pietrasman
PLITCH Team
43 PostsI am not sure how did it got there, but it breaks our client and we cannot push an official update for that as the fix would break it for others.
In the meantime, until the version gets full release and support, we have a fix that requires some fiddling around with files.
1. Please open the installation folder of PLITCH and go to the following directory: \resources\app.asar.unpacked\assets\native_module
By default it is: C:\Program Files\PLITCH\resources\app.asar.unpacked\assets\native_module
2. Rename the PlitchAddon.node file to something else.
3. Download the file from here: https://plitchcdn.azureedge.net/downloads/PlitchAddon.node
4. Copy the downloaded file, to the directory.
5. Run PLITCH Client.
That should help if the issue was the runtime for you.
If it doesn't please run the PLITCH Utilities tool and turn on detailed logging.
Then run PLITCH again and leave it on for a couple of minutes.
Then send us the generated log.txt file as an attachment to a support ticket.
If possible, please include this as well:
1) Go to your Windows system installation folder (usually "C:\Windows\System32").
2) For the two files "vcruntime140.dll" and "msvcp140.dll" inside that folder, right click the file > Properties > Details.
3) Send us the "File version" displayed for each file.
0
0
Premium
3 Posts
#4
9/5/2023
>No further updates have happened to the vc runtime (still at 14.38.32919) so I'm at a bit of a loss as to >why it would suddenly stop working.
Edit: The "normal" procedure for fixing the Loading screen issue worked for me after doing it twice. Possibly due to some error of mine on the first run- not sure.
0
0
#4
9/5/2023
sable9944
Premium
3 Posts>No further updates have happened to the vc runtime (still at 14.38.32919) so I'm at a bit of a loss as to >why it would suddenly stop working.
Edit: The "normal" procedure for fixing the Loading screen issue worked for me after doing it twice. Possibly due to some error of mine on the first run- not sure.
0
0